Issue with burglar alarm?
Bear with me, and sorry for the length. I just need some kind of info on my rights here. A couple of months ago, I had a burglar alarm system installed. About a month ago while I was home and the alarm was not armed, I get a call from the company saying there was an alarm coming from my address, but as I explained to her, I was home, the alarm wasn’t armed and there was no reason for an alarm to be coming from my address. I didn’t get much of any satisfactory explanation as all she said was they were probably installing another alarm in my area, so were getting an errant code from another address (which makes no sense to me). Anyway, yesterday I was out of town for the holiday and as we pulled into my street, I see two police cars in front of my home. We get into the drive and there are cops at the door, and one at the bedroom window. When we got out of the car, they asked if one of us was Eric…no Eric lives here. They said the alarm company had a panic alarm from my address from this Eric person, and in fact had spoken to this person over the keypad intercom, and apparently this person needed help. We unlocked the door, the officers went in and checked through the house, and of course there was nothing out of order. Unfortunately, before we had gotten home, the officer at the side window had gotten to the point of cutting my screen, so now I’m left with damage that actually leaves my home more vulnerable to a break in as the window happens to be on the side of the house without lighting. I also have to wonder about this Eric person…did he not get help while the police were wasting man hours breaking into my home where there wasn’t a problem? All I’m getting from calling customer service is long hold times and haven’t been able to get any help at all. I spent the next couple of hours fielding calls from curious neighbors (as the police had gone to the neighbors asking if they knew us or our schedules, etc), and waiting on hold with the alarm company. needless to say, this wasn’t a good capper to my holiday, and now I’m left with actual damage that I’m probably going to have to pay for, and I have to be paranoid this will happen again. Any suggestions? Is there an agency this should be reported to? I can’t have the police breaking into my home every time someone else pushes the panic.I just don’t feel I should be responsible for this damage, and this security system isn’t making me feel very secure! Frankly, I just want out of this contract.